our-delivery

All orders over £20 are FREE !

Information…

Standard delivery: Web orders will be dispatched within 24hrs of receipt of payment, those orders placed before 2.30pm on weekdays will be dispatched same day via Royal Mail and so should arrive within 2-3 working days. Although we do send all of our orders using the 1st class option we cannot guarantee a next day delivery as once it has left our premises it is in the hands of Royal Mail.

Missing or late parcels: Royal Mail say an order is not termed as lost for 15 days, but our policy is, if your order is undelivered after 5 working days please contact pete@premiere-cigs.co.uk or call us on 01623 436738. Please note working days do not include weekends.

Guaranteed next working day delivery: We are now offering our customers the option for guaranteed next working day delivery, this is an option that you can select yourself for a fee of £4.50. Working days are Monday to Friday and does not include Weekends.

We can only guarantee the delivery if you will be available to take delivery as a signature is required or alternatively you can add a note to your order for it to be left either with a neighbour or in a safe place, if no note is added it will only be delivered to address only.

If UK Mail do not deliver your order next working day we will refund the delivery cost provided this was a fault on their part.